Privacy policy

This privacy policy sets out how ProBase Pharma BV (“ProBase Pharma”) uses and protects any information that you may provide to us by the use of our website and/or our services. ProBase Pharma is committed to ensuring that your privacy is protected in doing business with us.

ProBase Pharma may change this policy from time to time by updating this page. This policy is effective from June 14, 2018.

INTRODUCTION
In this privacy statement we provide you with more information about (i) how we may collect and process your data, (ii) for what purposes we collect and process these data, and (iii) your rights with respect to the foregoing, when you use our services and website. Personal data is any data concerning an identified or identifiable natural person.

PERSONAL DATA THAT WE PROCESS
ProBase Pharma may processes your personal data due to your use of our services. The personal data we process is mainly contact information. These are the contact details that you may provide in order to use the services of ProBase Pharma, such as your name and/or (company)email address and other personal data that you may actively provide by, for example, by requesting our services online.

FOR WHAT PURPOSE AND ON WHAT BASIS WE PROCESS PERSONAL DATA
ProBase Pharma may process personal data for the following purposes:

ProBase Pharma processes your personal data because you have either given your explicit consent to do so or this is necessary for (i) the performance of a contract with your company or (ii) the legitimate interest pursued by ProBase Pharma, notably running our business and potentially collect any outstanding debts, to keep our records updated and to study how customers use our products and services in order to develop them and grow our business, except where such interests are overridden by your interests or fundamental rights and freedoms.

AUTOMATED DECISION-MAKING
ProBase Pharma does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without involving a person (for example, an employee of ProBase Pharma BV).

HOW LONG WE STORE PERSONAL DATA
ProBase Pharma does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected. We use a storage period for your contact information of 7 years after the last contact moment with ProBase Pharma.

SHARING OF PERSONAL DATA WITH THIRD PARTIES
ProBase Pharma will not sell personal data to third parties and will only provide this data if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that may process personal data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality that we offer.

COOKIES, OR SIMILAR TECHNIQUES, THAT WE USE
ProBase Pharma BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. ProBase Pharma BV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. On your first visit to our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

VIEW, MODIFY OR DELETE DATA
You have the right to view, correct or delete your personal data. In addition, you have the right to request restriction of or object to the processing of your personal data by ProBase Pharma and you have the right to data portability. You can send a request for access, correction, deletion, data transfer of your personal data or objection to the processing of your personal data to info@ProBase Pharma.com. To ensure that the request has been made by you, we may ask you for identification. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

HOW WE PROTECT PERSONAL DATA
ProBase Pharma BV takes the protection of personal data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that there are indications of abuse, please contact our customer service or via info@ProBase Pharma.com

HUMAN DNA SAMPLES
Our services include the analysis of human DNA. We will only process human DNA samples upon request of a client. In case such samples include personal data (for example in the related project documentation), this information is used by ProBase Pharma for the sole reason to be able to physically perform the project as agreed with the client.

We do not store or use human sample data for internal research nor will we ever share this information with a third party unless explicitly agreed on with the client. Only authorized ProBase Pharma personnel is able to access the samples and related project documentation. ProBase Pharma expects that the client is fully compliant with the General Data Protection Regulation (GDPR) when sending human DNA samples to ProBase Pharma.

We require clients not to send us any information that can directly or indirectly link the human DNA samples to natural persons. Therefore, human DNA samples provided to us, are not to be regarded as “personal data”. However, if personal data is involved, ProBase Pharma will act as a “processor” as is meant in the GDPR legislation. The client is and will remain “controller” at all times.

In case a client requires ProBase Pharma to take additional measures in order to protect personal data  related to human DNA samples, these should be communicated in written form to ProBase Pharma before a project is started. ProBase Pharma holds the right to ask an additional fee for measurements that need to be taken in order to meet the (security) requirements.

QUESTIONS OR COMPLAINTS?
Do you have questions or maybe a complaint? Let us know as soon as possible. ProBase Pharma can be reached using the contact details below. ProBase Pharma also wishes to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

CONTACT INFORMATION:
Location:
ProBase Pharma BV
Sylviusweg 74
2333 BE Leiden
The Netherlands

Postal address:
PO Box 1336
2303 BH Leiden
The Netherlands